For any rising industry, business communication – both inbound and
outbound – is essential for the success of business in the corporate
arena. If your business customers are not able to reach you in time or
get their queries or problems resolved, then your existing communication
interface is merely a waste of time and money. Most of the business
enterprises traditionally look forward to maintaining the on-premise
system for interaction but the costs are not affordable by all. The
introduction of Small Business PBX has led to a cut in the costs
involved in setting up the system. This interface allows the usage of
internet based communication through a software based interface called
switch.
The use of PBX has seen great rise in the adoption by
the small and medium scale enterprises since the time the services are
provided in a hosted format. Earlier, the setup of large room size PBX
to route the calls to different departments was required to enhance the
communication channel and this setup was massive and could not
complement the needs of the SMBs. This is why the use of Hosted PBX
systems gained importance. It is not different from the IP based PBX but
it is just maintained at a remote location and the services are
provided by a software based interface. The users can easily customize
the various options provided in the switch.
Virtual PBX has the
capability to set up and convert to a tailor made main menu which allows
clients to decide where they would like their calls to be connected, or
a particular organization can have the calls forwarded to the
extensions directly. The system also includes features such as call
hold, call return, call transfer, call recording, Interactive Voice
Response, Direct Inward Dialing, do not disturb, call screening,
voicemail and fax, etc. These features are integrated to provide a
unified platform for access. This system functions as the centralized
space from where the calls are directed to other relevant departments.
The traditional PBX has the capability to provide all the features that
Small business PBX intends to provide but the major difference between
the two is the cost and storage space. When we talk about the hosted
interface, the storage space that the users will get over the cloud is
unlimited and hence the users will not get the message of inbox full.
The unlimited number of extensions allows every sort of enterprise
ranging from small to large to gain the benefits of this system by
paying exactly for what they use. This is a scalable interface that
allows business firms to perform relevant changes in their functions and
capabilities as and when the requirement arises.
Small Business
PBX is gaining huge grounds in the small business corporate market due
to the simple fact that it has brought about a major change in the way
customers perceive small businesses. The lucrative business phone
channel comes equipped with features that project the image of a Fortune
500 when a user calls in. Virtual PBX can thus offer a virtual image
that helps business firms gain business from faraway locations by
showing the customers that theirs is a reputed business firm that is
dominant in the corporate market. The provision of virtual office can
also be facilitated since the employees can work in a virtual
environment while staying connected over the phone for discussions.